ACCESSIBILITY INFORMATION
Situated in the heart of Nottingham’s Creative Quarter, Metronome was designed with disabled access in mind, offering equal opportunity to all visitors.
We work closely with ‘Attitude Is Everything’ who improve disabled people’s access to live music by working in partnership with audiences, artists and the music industry to implement a charter of best practice in the UK.
Further information about our accessibility can be found on our downloadable PDF.
If you would like to talk to someone further about specifics for our venue please contact [email protected]. If you would prefer to speak to someone in person, please contact our Operations Manager on 07717 662 027.
We can also be contacted via our social media channels (Facebook, Instagram and Twitter)
Access into Metronome is at street level via automatic glass doors. Our In house security team are on hand at the entrance to ensure the safety of all our visitors.
Once inside, step-free access throughout enables disabled visitors to move freely around the venue. Our low-counter box office is located to the right of the main entrance, here is where our team will scan your ticket(s). If you have purchased tickets in advance, you will need your customer order number
or ticket.
Portable hearing loop equipment is also available from the box office.
From the box office a ramp leads down into the foyer, where the accessible toilet is located. A lift in the foyer provides access to the mezzanine and viewing area above the main auditorium.
Customers that have difficulty standing and queuing can get in touch by calling 0115 9932300 or emailing [email protected] to arrange early entry.
Due to the layout of the venue we can accommodate wheelchair users in the main auditorium in the following ways:
Seated Shows
At seated shows, we are able to adjust the seating in the first three rows to give wheelchair users an excellent vantage point, here their partners/ companions can sit alongside them.
We ask anyone attending in a wheelchair to let us know when booking – or before the event – that you will require space for your wheelchair in the venue, so that the seating can be set up in advance.
Standing Shows
Standing gigs offer accessibility for disabled patrons – and their companions – in our mezzanine. We will always do our best to accommodate individual requirements, and other viewing options may be available at standing gigs following a risk assessment of the event.
The six available spaces in the mezzanine are allocated on a first-come, first-served basis upon booking, and access to the mezzanine is via an elevator.
We kindly ask that anyone looking to use this facility let us know when booking and make themselves known to reception staff on arrival. Our staff will take you to the mezzanine and offer assistance throughout the evening as and when required.
If you would like to talk to someone further about specifics for our venue please email [email protected] and we will endeavour to answer all your queries. We are constantly working to improve the visitor experience so please let us know of anything you feel we could do better.
There is a purpose built disabled toilet accessed from the lobby area via level flooring. The disabled toilet is easily accessible from the auditorium, bar or reception. It is approximately 20m from the venue and the mezzanine. It is kept locked with a Radar key, which is available from reception or the bar.
Assistance dogs are welcome in the venue and can stay with its user during the gig. If you require assistance please email [email protected] or contact our Operations Manager on 07717662 027.
Customers with access requirements can bring an essential companion, if required. Please email [email protected] to request an essential companion ticket, free of charge.
Metronome
Huntingdon Street
Nottingham
NG1 1AP
The nearest tram stop is at the Lace Market, 0.4 miles from the venue. Nottingham has Park & Ride car parks situated just outside the city, with a regular tram service running throughout the week. Go to thetram.net to plan your journey. The tram network in Nottingham is also fully accessible.
Take your pick! Visit the Nottingham City Transport website to plan your route. Numerous services stop just outside the venue. The bus network in Nottingham is fully accessible.
Victoria Centre car park, Glasshouse Street, NG1 3HF is 0.2 miles from the venue
Basement car park (access via York Street or Glasshouse Street)
Disabled spaces: 74
Parking fee:
Evening rate (5.00pm – 6.00am): £5.00
Blue Badge holders (2 hours max stay before charge): Free (for up to 2 hours)
Nottingham Station is 0.8 miles from Metronome. You’ll find plenty of taxis outside the station, or use your Uber app. The train station is also fully accessible.
There is a Shell garage 115ft from the venue, which provides safe and lit-up cover to be dropped off by a taxi or wait to be picked up. There is also only one road to cross from here to the venue, which uses a pelican crossing.
“What a brilliant venue! Modern, clean, comfortable and welcoming, with amazing sound quality, it was a real pleasure to visit Metronome for a gig. I am a disabled person and contacted the venue in advance to ask if it might be possible to have somewhere to sit for the duration of the show. The staff at Metronome could not have been more helpful or kind or understanding. They anticipated my needs and made me feel so relaxed and safe. I would not have been able to attend the gig had it not been for their help so I am extremely grateful to them, as I was able to enjoy a thoroughly great evening. Thank you very much indeed.” – Cat S
