Metronome has been designed with disabled access in mind and level access is possible for all patrons that use mobility aids. If you would like to talk to someone further about specifics for our venue please contact firstname.lastname@example.org and we will endeavour to answer all your queries within five working days.
Access is provided via a ramp on entry and we welcome as many disabled people as we can. We offer free essential companion tickets to any patrons that require one.
Seating can be provided on request and Access Card holders with difficulty standing and queuing can get in touch to arrange early entry.
Due to the layout of the venue we can accommodate wheelchair users in the main auditorium in the following ways:
At seated shows, we are able to adjust the seating in the first 3 rows to allow wheelchair users an excellent vantage point and allow partners/companions to sit next to the wheelchair users.
We kindly ask anyone attending in a wheelchair to let us know when booking – or before the event – that you will require space for your wheelchair in the venue so that the seating can be set up correctly in advance.
Standing gigs offer accessibility for disabled patrons – and their companions – in our mezzanine. We will always do our best to accommodate individual requirements, and other viewing options may be available at standing gigs following a risk assessment of the event.
The six available spaces in the mezzanine are allocated on a first-come, first-served basis upon booking, and access to the mezzanine is via an elevator.
We kindly ask that anyone looking to use this facility let us know when booking and make themselves known to reception staff on arrival. Our staff will take you to the mezzanine and offer assistance throughout the evening as and when required.
If you would like to talk to someone further about specifics for our venue please email email@example.com and we will endeavour to answer all your queries. We are constantly working to improve the visitor experience so please let us know of anything you feel we could do better.
There is a purpose built disabled toilet accessed from the lobby area via level flooring. The disabled toilet is easily accessible from the auditorium, bar or reception. It is approximately 20m from the venue and the mezzanine. It is kept locked with a Radar key, which is available from reception or the bar.
Assistance dogs are welcome in the venue.
Customers with accessibility difficulties who need a full time assistant in order to attend the event are eligible to purchase 2-for-1 tickets, in order to bring a personal assistant or carer to the event at no extra cost. To apply for a 2-for-1 ticket, please book a standard entry ticket through www.gigantic.com and then email proof of eligibility through to firstname.lastname@example.org We accept the Access Card as proof of eligibility and will provide the stated assistant tickets for that card.
Any of the below are accepted as proof, in addition we will review an application without these forms of evidence on a case-by-case basis.
- Front page of DLA / PIP
- Front page of Attendance Allowance letter
- Evidence that registered severely sight impaired
- Recognised Assistance Dog ID card
Once your request has been received and approved we will email you back with further information as to how your personal assistant ticket will be issued. In order to get a personal assistant ticket, you MUST book your ticket through www.gigantic.com
The nearest tram stop is at the Lace Market, 0.4 miles from the venue. Nottingham has Park & Ride car parks situated just outside the city, with a regular tram service running throughout the week. Go to thetram.net to plan your journey. The tram network in Nottingham is also fully accessible.
Just behind Metronome, on Brook Street. The sat nav postcode is: NG1 1EA (view on Google maps here), you’re looking out for the Nottingham Arena (Brook St) car park, open 24/7. Blue badge holders may park free for up to four hours.
There is a Shell garage 115ft from the venue, which provides safe and lit-up cover to be dropped off by a taxi or wait to be picked up. There is also only one road to cross from here to the venue, which uses a pelican crossing.
“What a brilliant venue! Modern, clean, comfortable and welcoming, with amazing sound quality, it was a real pleasure to visit Metronome for a gig. I am a disabled person and contacted the venue in advance to ask if it might be possible to have somewhere to sit for the duration of the show. The staff at Metronome could not have been more helpful or kind or understanding. They anticipated my needs and made me feel so relaxed and safe. I would not have been able to attend the gig had it not been for their help so I am extremely grateful to them, as I was able to enjoy a thoroughly great evening. Thank you very much indeed.” – Cat S