Designed with accessibility in mind
We work closely with Attitude is Everything who improve disabled people’s access to live music by working in partnership with audiences, artists and the music industry to implement a charter of best practice in the UK.
If you would like to talk to someone further about specifics for our venue please get in touch.
Email [email protected]
Access into Metronome is at street level via automatic glass doors. Our In house security team are on hand at the entrance to ensure the safety of all our visitors.
Once inside, step-free access throughout enables disabled visitors to move freely around the venue. Our low-counter box office is located to the right of the main entrance, here is where our team will scan your ticket(s). If you have purchased tickets in advance, you will need your customer order number
Portable hearing loop equipment is also available from the box office.
From the box office a ramp leads down into the foyer, where the accessible toilet is located. A lift in the foyer provides access to the mezzanine and viewing area above the main auditorium.
The layout of each event varies on the type of event. This information will be available on each event listing on our What’s on page. If you would like to speak to us about the layout please call 0115 9932300 or email [email protected].
We will always do our best to meet your requirements. We will give you the option of where you wish to view the stage, however following a risk assessment busier shows may mean the mezzanine is the safest option.
For standing events, we have six available wheelchair spaces in the mezzanine (see mezzanine section). These are allocated on a first-come, first-served basis upon booking. We kindly ask that anyone looking to use this facility book a ‘Mezzanine Wheelchair Access’ ticket.
At seated shows, we are able to adjust the seating in the first three rows to give wheelchair users an excellent vantage point, here their partners/ companions can sit alongside them. We ask anyone attending in a wheelchair to let us know when booking – or before the event – that you will require space for your wheelchair in the venue, so that the seating can be set up in advance.
Due to the layout of the venue we can accommodate wheelchair users in the main auditorium in the following ways:
At seated shows, we are able to adjust the seating in the first three rows to give wheelchair users an excellent vantage point, here their partners/ companions can sit alongside them.
We ask anyone attending in a wheelchair to let us know when booking – or before the event – that you will require space for your wheelchair in the venue, so that the seating can be set up in advance.
Standing gigs offer accessibility for disabled patrons – and their companions – in our mezzanine. We will always do our best to accommodate individual requirements, and other viewing options may be available at standing gigs following a risk assessment of the event.
The six available spaces in the mezzanine are allocated on a first-come, first-served basis upon booking, and access to the mezzanine is via an elevator.
We kindly ask that anyone looking to use this facility let us know when booking and make themselves known to reception staff on arrival. Our staff will take you to the mezzanine and offer assistance throughout the evening as and when required.
If you would like to talk to someone further about specifics for our venue please email [email protected] and we will endeavour to answer all your queries. We are constantly working to improve the visitor experience so please let us know of anything you feel we could do better.
The accessible toilet is located in the foyer, a short distance from the main stage, bar and mezzanine. It is kept locked with a Radar key, which is available from reception or the bar. Other toilet facilities are also located in the foyer.
Assistance dogs are welcome in the venue and can stay with its user during the gig. If you require assistance please email [email protected] or contact our Operations Manager on 07717662 027. Our staff are able to look after the dog outside of the auditorium if required.
If required, Metronome staff can serve drinks directly to you, or customers can use the OnTapp app to order drinks directly to your table.
There is level access to the dressing rooms from the load-in door and from the auditorium floor. The stage can be accessed by our stage lift.
If strobe lighting is used during the performance, there will be display signage in the foyer, bar and entrance.
In case of an emergency evacuation, please make your way out through the nearest exit. If you are in the mezzanine, a member of our staff will assist to the nearest fire exit. We have an evacuation chair next to the mezzanine and an alarm.